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Identify Problems with Your APIs Before Your Customers Do Article

A customer in Boston opens a ticket on your API for poor performance. Another customer in New York opens a ticket on that same API, saying it is completely down. However, your platform monitors tell you everything is fine with your API. You spend hours on the phone trying to convince the customers it is not your issue. The problem must be with them, right?

Inside – out

Companies know that APIs are essential to business, the foundation of any IoT, mobile or digital strategy.   They also know that security, scalability, socialization, monitoring and analytics are key capabilities needed for a successful API program.   API Management platforms, such as Akana’s API Management Platform, provide these capabilities and accelerate a company’s digital transformation – giving companies the peace of mind that their data is well protected. The Akana platform’s analytic capability has been further enhanced with the launch of Akana’s Envision, which allows customers to drill down deeply into analytic data to capture business and technical insights.

Akana’s API Management Platform provides insight into your APIs’ performance and business impact from an inside-out perspective.   All of its monitoring and analytics gathering is being performed from within your company at the source of where the capability is being delivered.   You need this. You need to know what is happening with your APIs from the inside to figure out what they are doing to external consumers. It’s crucial for your API strategy.   But, how do you do you address the scenario I described above? How do you get insight into what your customers are actually experiencing?

Websites to APIs

As websites boomed in the 90’s, the focus was on HTTP servers, app servers, internal monitors, and performance systems.   As websites became critical to customer experiences and satisfaction, it became mandatory to monitor sites externally from target geographical locations.  The same is happening with APIs.   APIs are a part of your company’s external persona. How they perform reflects on your business as a whole.   You have your API Platform established and your APIs secured, scaled and monitored from an internal perspective. Now it is time to tune that customer experience. It is time to become even more proactive to issues and know the problems with your API before your customers do, even if they aren’t your problem.

Outside – in

Once you have your API Platform established and your APIs are secured, scaled, and monitored from an internal perspective, now it is time to tune that customer experience. It is time to become even more proactive to issues and know the problems with your API before your customers do, even if they aren’t your problem.

SmartBear AlertSite is an external monitoring solution that not only focuses on website monitoring but also focus on API monitoring. SmartBear’s AlertSite has the capability to monitor your API experience from over 340 nodes around world. AlertSite enables you to monitor API availability, performance as well as functional correctness.  SmartBear AlertSite is tightly integrated with SoapUI, SoapUI NG Pro and Ready!API, AlertSite allows you to save time and reuse work. It easily finds problems and fix them before they impact customers.

Inside – out and Outside – in

SmartBear AlertSite is an external monitoring solution that not only focuses on website monitoring but also focus on API monitoring. AlertSite can monitor your API experience from locations all over the world. The solution is tightly integrated with SoapUI, SoapUI NG Pro and Ready!API. AlertSite allows you to save time and reuse work. It easily finds problems and fixes them before they affect customers.

AlertSite is integrated with the Akana’s Community Manager to give you a complete, end-to-end view of how well your API is performing through one user interface.   You get robust monitoring internally and externally. The Akana platform offers inside- out monitoring and analytics. Add to that AlertSite’s global monitoring reach for the outside-in.   Below is an example of the analytic data brought back from AlertSite and displayed inside Akana’s Community Manager.   As an API Provider, you can quickly understand how well your API is performing locally and globally through an integrated experience and you are able to take actions.

AlertSite provides APIs to retrieve the performance data. This data can then be displayed in a Community Manager widget similar to the one shown above.   The integration is available under an Apache 2 license and can be found athttp://github.com/akanainc.   You may customize this widget or create your own widgets for inside Community Manager depending on what type of view you would like to see.

This blog was written by Laura Heritage API Product Manager at Akana

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